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Capability 06 — AI & Automation

AI agents and automation that take repetitive work off your teams.

AI agents and workflow automation across sales, customer support and back-office operations — with people in the loop where judgement matters.

AI agentsWorkflow automationData pipelines

The business challenge

Skilled people stuck on repetitive work

Teams spend hours on data entry, routine replies and hand-offs that could run automatically.

01

Slow responses

Enquiries wait for someone to be available.

02

Manual processing

Documents and data are handled by hand.

03

Inconsistent follow-up

Routine steps are missed when teams are busy.

What we deliver

AI & Automation, end to end.

01

AI sales agents

Score leads, suggest who to call next and draft follow-ups.

02

AI support agents

Answer common questions and hand off when unsure.

03

WhatsApp & DM automation

Respond to enquiries and capture leads automatically.

04

Workflow automation

Connect steps across systems so work moves without re-entry.

05

Document processing

Read, classify and route documents and data.

06

Data pipelines

Reliable data flows that feed reporting and AI.

Our approach

How we typically work.

An illustrative approach. Every engagement is scoped to the business.

01

Trigger

A new enquiry, ticket, invoice or form submission.

02

AI processing

An agent reads, classifies and enriches the request.

03

Decision

Rules and confidence thresholds choose the next step.

04

Action

Update the CRM, reply, route or generate documents.

05

Human review

People approve exceptions and edge cases.

AI in practice

Automation we run in our own products.

Miz DMNew

A Reel comment triggers a public reply and a DM, saves the person as a CRM lead, follows up and shows the invoice when they pay.

Miz AIBeta

An assistant that answers customers from the business website, suggests whom sales should call, and hands off when unsure.

Miz DM — Instagram DM automation

Miz DM and Miz AI are part of the MizUp platform. Miz AI is listed as beta on mizup.app.

FAQ

Questions we are often asked.

With a repetitive, well-understood process where the inputs and desired outcome are clear — for example lead qualification or first-response support.

Yes. Automations are designed with clear hand-offs, so your team handles exceptions, complaints and decisions.

In most cases. We connect CRMs, WhatsApp, forms and internal systems through their APIs or integration platforms.

That depends on the process. We agree measurable goals — such as response time or hours saved — before building, and report against them.

Start a conversation

Let’s talk about AI & automation.

Tell us where you want to go. We’ll help identify the capabilities and systems needed to move forward.